Managing Difficult Conversations Successfully

Nicola Tinsley, TRH Assurance Ltd

Every one of us, at some point, will have to deal with either a difficult customer or a supplier, or have to arrange a difficult conversation with a boss or a member of our team. This can be extremely intimidating but Nic Tinsley, of TRH Assurance Ltd will guide us through some valuable tips and strategies to help give us the confidence, and resilience, to manage each situation to a successful conclusion.