Managing Difficult Conversations Successfully

Every one of us, at some point, will have to deal with either a di�fficult customer or a supplier, or have to arrange a di�fficult conversation with a boss or a member of our team. This can be extremely intimidating but Nic Tinsley, of TRH Assurance Ltd will guide us through some valuable tips and strategies to help give us the con�fidence, and resilience, to manage each situation to a successful conclusion.